desklamp

aTech media

Help & FAQs

General Support - about desklamp, information, security, support options...

Can't find an answer to your question?
get in touch with us and we'll be more than happy to help you out and then add your question here as to help out others.

How do I sign up for an account?

We’ve made creating an account as easy as possible. To signup, click here to view the packages available and when you have decided which package to sign up for click the ‘Signup’ link next to package.

All accounts have a 30 day free trial with no hidden fees whatsoever – we don’t even ask for your payment details.

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Do you provide phone support?

At present, we cannot offer a phone support service. Please submit all enquiries through our website and we aim to get back to all support queries within 4-5 working hours.

You can also post over in the community forum.

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Can we install desklamp on our own server?

desklamp is a hosted service and cannot be installed on other servers. We maintain all our own servers and you rest assured that your data couldn’t be in safer hands.

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What do I need to have to use desklamp?

As desklamp is a server-based product you don’t need to have much. You need a modern web browser such as Mozilla Firefox or Apple’s Safari. We also support Internet Explorer 6 & 7 as well a latest versions of Opera.

To use vCards exported from desklamp you also will need a contact manager such as Microsoft Outlook, Windows Mail, Entourage or a similar program.

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How is our data backed up?

All data is backed up each night to a remote server in case of hardware failure or a natural disaster at our datacentre located in Maidenhead, Berkshire.

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Who are aTech Media?

aTech Media Limited is the company behind desklamp. aTech Media is a web application development company based in Dorset, UK. We aim to provide a very high quality service and product.

More information about aTech Media can be found on our website at www.atechmedia.com

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